FAQ’s

SWP can be accessed here.

A Training Resources tile is available on the RailHub landing page. This contains step-by-step training videos, Desktop and Mobile User Guides and FAQ’s.

Any greyed-out tiles will be subscription-based services. For more information, please contact enquiries@on-trac.co.uk.

Contact the office on (0191) 477 4951 or enquiries@on-trac.co.uk.

1 Planner and 1 PIC. In this case the Planner would not act as the Responsible Manager as the RM and PIC must be two separate people.

Once you have been issued a quotation, complete and returned the signed acceptance and/or purchase order. We will then issue an invoice.

Once the invoice has been paid. Login details will be issued from no-reply@on-trac.co.uk – you may need to check junk folders.

This would indicate your subscription was not renewed, speak to the account holder and have them make payment/send proof of payment to accounts@on-trac.co.uk.

The SWP user guide is available for all users when they log into the system. Simply navigate to the side-bar menu and select ‘Account Settings’ then select User Guide from the drop down. This will then open a PDF in a new tab or click on the ‘Training Resources tile on the RailHub SWP landing page.

Login into RailHub SWP and navigate to ‘Account Settings’ via the side-bar menu. From the drop-down menu you will have the option to change your password. Once you have completed all fields (current password, new password, confirm new password) click save to confirm the change.

If you are unable to access the system to change your password, your business’s Client Admin has the ability to do so in the Admin Tab of SWP. OnTrac Support is also able to complete this if your business does not have a Client Admin setup.

Enter your username in the RailHub Login screen and lock ‘Forgot Password’. You will be sent an email from no-reply@on-trac.co.ukto allow you to create the new password.

All users must complete and sign a customer set up form. This is submitted to OnTrac or organisation’s client admin who will then upload it to the system. Signatures automatically appear on packs once actioned. If incorrect signature has been uploaded, this can only be amended by OnTrac admins.

Yes, this can be done by selecting the ‘Account Settings’ option in the side-bar menu.

At the top of the page, you can select the check box which will enable your out of office. This will mean users will not be able to select you during the pack creation process to be either the PIC or RM.

Once the box has been unselected the message will disappear.

Our Support Desk is operational Monday- Friday between the hours of 9am and 5pm. Support tickets can be raised via the following options:

1. When logged in to SWP you will notice an orange bubble in the bottom lefthand corner of the page. Once selected, a form will pop-up. Once the form has been completed and submitted this will be forwarded to our designed support team.
2. Use the following link to raise and monitor tickets directly through the service desk
3. Email our team at support@on-trac.co.uk with a detailed explanation of your query, this will be forwarded on to our designed support team.
4. Contact the office on 0191 477495, to get through to the correct department please select option 2 for Support and then option 2 for anything else.

This would indicate your subscription was not renewed, speak to the account holder and have them make payment/send proof of payment to accounts@on-trac.co.uk.

Yes, organisations can have a ‘Client Admin’ user who can create and suspend users.

Yes, this can be done via your organisation’s client admin. The old user will be suspended, and the license will be allocated to another.

Planners have the ability to clone a pack, this will copy of the data and set the pack as ‘In Progress’. All details in the pack can then be amended accordingly.

Component pack type allows planner to assign up to 10 individual SSOWs per shift for each work task.

A pack may have multiple components. For example, a walking component to the work, a working component, and then a walking component to the egress point etc up to 10.

Once the pack has been created, the planner has the option ‘void’ the pack via the register tab. Once the pack has been located go to the settings toggle and select void pack. The pack can longer be accessed or cloned.

The responsible manager can request a pack via the side-bar menu ‘Request’ button. This will then submit a pack request to the chosen planner.

A pack can be edited at any point up until a pack has been authorised. If a pack is edited at any stage it will be returned to the planner and captured in the pack history.

In your organisation has access to WPP/TB then this can be incorporated in to SWP. Multiple Task Brief’s can be associated with your pack. They can then be signed for through MySWP. Further guidance for this is available within the SWP user guide.

Planners have the option to add multiple ELR’s within the pack. This can be done by selecting ‘Add’ on the ELR page.

During pack creation and throughout the sign off process users have the ability to collaborate, this can be done by going to the side-bar menu and selecting the speech bubble. Users can either send a message to all users or send a direct message which will prompt an email notification.

Yes, the system is fully compliant with the 019 standard.

Yes, a user can be listed as any of the following. Planner/Manager/PIC/COSS. A user can be a multirole user on a pack with the exception of a PIC and RM.

As the responsible manager, you have the ability to access a number of 019 complaint standard reports. This includes the 10% audit report.

This allows the responsible manager to run a report on all reports created during a specified date range. This will then pull up 10% of the packs authorised and they have the ability to check or raise a query against the pack.

This report can then be saved with a name, time & date stamp.

This can be done via the packs register, all packs have a ‘created by’ column.

The Responsible Managers can run a ‘Late Verification’ report which will flag all occurrences of packs which have been verified late within the specified date range.

A report is available within the 019 reports which can show which packs have not been implemented.

If the planner does not select the safest method of protection a reason must be given as to why. This will be stored on the SSOW selection form.

We provide multiple upload sections within the SWP pack this allows users to upload multiple PDF documents.

RT9909 form needs to be manually completed and are no longer pre-populated.

During the pack creation process there is a ‘Set to All’ button across multiple section, this copies information from the first shift throughout the rest.

Sections 1,2,3 & 6 are to be completed by the Planner, the rest of the form is to be completed on site

Users have the ability the chose a ‘custom access point’ this allows them to specify either a postcode, OS Grid Ref or long & latitude.

The four closest A & E hospitals are generated from your chosen access point. The closest is always pre-selected. Users then have the option to select another hospital which will then include directions.

During the pack creation process, the planner will notice ‘tick to exclude’ this will remove the chosen section of the pack from the final pack.

On the final pack the planner will have an ‘excluded’ tab. If any section within this are selected ir will include the information with the final pack.

A report is available within the 019 reports which can show which packs have not been returned.

A report is available within the 019 reports which can compare the results of the planned versus the actual.

If a RM is logged in to the system, they will only see packs in the register which have been assigned to them.